FAQs

Do you make the jewellery by hand?

As much as possible, yes. All the jewellery you see is either lovingly handmade by me in my studio or I utilise the skills of my stone setter, hand engraver, and 3D printing technologies.  I don't have anything made in factories overseas and I don't use any cheap base metals. It's all precious high quality goodness at Amy Rad Jewellery. You really do get what you pay for.

Can I order custom variations of your jewellery? e.g. ring size, necklace length, different metals like gold or platinum.

Yes of course you can. I am more than happy to do custom variations of certain pieces. Once we have finalised the changes I will inform you if there is a price difference or provide you with a quote for different metals.

How do I look after my silver jewellery?

Silver jewellery will naturally tarnish over time. To restore the shine you can use a silver polishing cloth, which you can purchase from any jewellery store. At home you can give your silver a quick clean up with some warm soapy water and a soft bristle brush.

Does the oxidising last on your oxidised silver jewellery?

Oxidising is designed to wear with time. The more you wear it or the more contact it has with other surfaces, the quicker it will wear off. Oxidised jewellery has a lovely way of growing with you. It's changes tell the story of how you have worn it over the years.

Do you use ethical materials?

All the silver I use is recycled and I use ethical white diamonds. All other stones used are ethically sourced where possible.

How long does shipping take?

All items are posted with Australia Post. Within Australia they are posted with a tracking number and will require a signature on delivery. Items cannot be sent to PO boxes for this reason. Postage should take approximately 2-5 working days.

Outside of Australia postage can take 5-15 working days, depending on your location. Please make sure you place your orders with these time frames in mind.

What payment options do you accept?

All payments are processed through PayPal, which means you can pay securely with your credit car, a debit card or a linked bank account. Don't have a PayPal account? No problem, you can still make payments via PayPal with your credit card.

What is your return and refund policy?

Please read Terms & Conditions for all the information on returns and refunds.

Any other questions? Contact me